Reservation Policies

Check-in at 2.00PM (14:00)
Check-out at 12.00 NOON (12:00)
Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in. Please also have your confirmation number and the card charged during the booking process with you upon check-in.

Guarantee Policy:
Reservations, including those made on a corporate account, must be guaranteed by a major credit card at the time of booking. Rooms will be held all night for arrival.

Cancellation Policy:
Cancellation and prepayment policies vary according to accommodations type. Check what conditions might apply to each option when making your selection.

Advance purchase bookings will be charged to the card provided between the time of booking and day of arrival — these are non-cancellable and non-refundable.

All other reservations can be cancelled or changed up to 6pm (18:00) the day prior to arrival. No-shows, cancellations or changes made after this time will result in a charge for the first night’s stay to the card provided.

Children & Extra bed Policy:
Under 6 years old: free of charge for accommodation, sharing bed with parents.

6 – Under 12 years old: free of charge for accommodation, sharing bed with parents. 

12 years old and above: considered adult - Extra bed surcharges at MYR105 upon availability.

Pet Policy:
Pets are not allowed.

Customer Information and Privacy Policy:
We take our customers' privacy very seriously. We do not sell information about our customers to others. We share customer information only as described below:

When you first book with us you will be registered as a customer. We will retain all the information you provide as part of your information on record. We may need to pass this information on to other persons or parties including but not limited to security entities and/or credit checking companies, credit card companies, government agencies and public authorities if so required or as required by law. This may involve sending your personal data between different countries.

We use the IP address (es) from which you make your reservations to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

By using our website, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy. Changes to this policy will be posted on our website.

Rates and policies subject to change.

COVID-19 POLICIES
OUR PREMISES ARE STRICTLY FOR FULLY VACCINATED GUESTS ONLY.

WE CARE FOR YOU
All of our staff are fully vaccinated and have fulfilled the number of days required.

The Kuala Lumpur Journal places the highest priority on the health and well-being of our guests and staff. We are closely monitoring guidance related to the Coronavirus (COVID-19) from the Malaysian Government, the World Health Organization (WHO) and local health agencies. As the authorities and health agencies share more information on safe travel in Malaysia, we will update our policies and procedures accordingly.

Health & Safety Measures
Click HERE to see the measures we practice to prevent the spread of COVID-19, ensuring a worry-free stay with us.

Flexible Booking Policies
Understanding that flexibility during these times is important, we have made updates to our reservation policies, as follows:

For all pre-paid bookings via our website:

1. The Hotel will remain open during the National Recovery phase period but adhering to existing SOPs. Alternatively, should you wish to change your booking to a future date, please message us HERE.
2. The respective terms & conditions of respective offers will apply for all bookings.

For all bookings via Online Travel Agents (OTA), cancellation and modification requests will follow their respective policies. We advise you to contact the OTA directly.

These are extraordinary times that we all find ourselves in and we have absolute faith the global community will pull together to overcome this challenge. We wish you the best of health and hope to see you soon in the near future.